Introduction
At Charri, customer satisfaction is important to us. This Refund Policy outlines the conditions under which refunds, cancellations, and service adjustments may be provided for our logistics, shipping, and related services.
By using our services, you agree to the terms described in this Refund Policy.
1. Eligibility for Refunds
Refund requests may be considered under the following circumstances:
- Duplicate payment transactions
- Failed shipment processing due to system errors
- Service cancellation before shipment dispatch
- Incorrect billing caused by technical issues
- Non-delivery resulting directly from operational failure
Refund approval is subject to verification and compliance with this policy.
2. Non-Refundable Situations
Refunds may not be provided for:
- Delays caused by weather, customs, or external factors
- Incorrect shipping information provided by the customer
- Failed delivery attempts due to recipient unavailability
- Customs duties, taxes, or government charges
- Refused or abandoned shipments
- Prohibited or restricted item shipments
- Services already completed successfully
3. Shipment Cancellation
Customers may request shipment cancellation before dispatch or processing begins.
Once a shipment has been:
- Collected
- Processed
- Dispatched
- Handed to a logistics partner
cancellation may no longer be possible.
Additional cancellation charges may apply depending on operational status.
4. Refund Request Process
To request a refund, customers must provide:
- Order or shipment reference number
- Payment proof or transaction details
- Reason for refund request
- Supporting documents when applicable
Refund requests should be submitted through our official customer support channels.
5. Refund Review Timeline
Refund requests are typically reviewed within:
- 5–10 business days for standard cases
- Longer periods for complex investigations or international transactions
Additional information may be requested during the review process.
6. Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Depending on banks or payment providers, refund completion may take additional business days to appear in your account.
7. Partial Refunds
In certain situations, partial refunds may be issued, including:
- Service interruptions after partial shipment processing
- Adjustments for overcharges
- Partial delivery failures
- Operational fee deductions after dispatch
8. Damaged or Lost Shipments
If a shipment is damaged or lost due to verified operational issues, compensation or refund eligibility may depend on:
- Shipment value declaration
- Insurance coverage
- Supporting evidence
- Investigation outcome
Claims must be reported within the required reporting timeframe.
9. Chargebacks & Payment Disputes
Customers are encouraged to contact Charri support before initiating chargebacks or payment disputes through financial institutions.
Fraudulent or abusive refund claims may result in account suspension or legal action.
10. International Transactions
For international shipments:
- Currency conversion differences may affect final refund amounts
- International banking fees may not be refundable
- Customs-related charges are generally non-refundable
11. Policy Updates
Charri reserves the right to modify or update this Refund Policy at any time without prior notice.
Updated versions will be published on this page with a revised effective date.
12. Contact Us
If you have any questions regarding refunds, cancellations, or compensation claims, please contact our customer support team through the official contact methods available on our website.