Introduction
At Charri, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you use our website, logistics platform, shipping services, and related solutions.
By accessing or using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect different types of information to provide and improve our services.
Personal Information
This may include:
- Full name
- Email address
- Phone number
- Billing address
- Shipping address
- Company information
- Payment details
Technical Information
When you visit our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Location data
- Website usage statistics
Shipment & Logistics Data
We may collect shipment-related information such as:
- Sender and receiver details
- Tracking information
- Delivery instructions
- Package details
2. How We Use Your Information
We use your information to:
- Process shipments and deliveries
- Manage customer accounts
- Provide logistics and tracking services
- Improve website performance and user experience
- Send service updates and notifications
- Respond to inquiries and customer support requests
- Prevent fraud and enhance security
- Comply with legal obligations
3. Cookies & Tracking Technologies
Charri uses cookies and similar technologies to enhance your browsing experience.
Cookies help us:
- Remember user preferences
- Analyze website traffic
- Improve website functionality
- Personalize user experience
You can disable cookies through your browser settings, although some website features may not function properly.
4. Information Sharing
We do not sell your personal information.
However, we may share your information with:
- Logistics and delivery partners
- Payment service providers
- Technology and hosting providers
- Legal authorities when required by law
All third-party partners are required to maintain confidentiality and data protection standards.
5. Data Security
We implement industry-standard security measures to protect your information, including:
- Secure server infrastructure
- Encrypted communications
- Access restrictions
- Security monitoring systems
While we strive to protect your data, no online system can guarantee complete security.
6. International Data Transfers
As an international logistics platform, your information may be transferred and processed in countries outside your region. We take appropriate measures to ensure your data remains protected according to applicable laws.
7. Your Privacy Rights
Depending on your location, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Withdraw consent
- Request a copy of stored data
- Restrict or object to certain processing activities
To exercise these rights, please contact us through our official support channels.
8. Data Retention
We retain your information only as long as necessary for:
- Service operations
- Legal compliance
- Dispute resolution
- Security purposes
After this period, information may be securely deleted or anonymized.
9. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external platforms.
We encourage users to review third-party privacy policies separately.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
11. Changes to This Privacy Policy
Charri may update this Privacy Policy periodically to reflect operational, legal, or technological changes.
Updated versions will be posted on this page with a revised effective date.
12. Contact Us
If you have any questions regarding this Privacy Policy or your personal information, please contact our support team through the official contact methods available on our website.