Introduction
At Charri, we are committed to providing reliable, secure, and efficient shipping and logistics services worldwide. This Shipping Policy outlines the terms, processes, delivery expectations, and responsibilities related to shipments processed through our platform.
By using our shipping services, you agree to the terms described in this policy.
1. Shipping Coverage
Charri provides domestic and international shipping services based on operational availability and partner network coverage.
Shipping availability may vary depending on:
- Destination country or region
- Customs regulations
- Transportation accessibility
- Service limitations
Some remote or restricted areas may require additional delivery time or service charges.
2. Order Processing
Shipment processing begins after:
- Order confirmation
- Successful payment verification
- Submission of complete shipment details
Processing times may vary depending on shipment type, destination, and operational conditions.
Orders placed during weekends, holidays, or peak periods may experience additional processing time.
3. Estimated Delivery Time
Delivery timelines are estimated and may vary depending on:
- Shipping destination
- Customs clearance
- Weather conditions
- Carrier operations
- Public holidays
- Transportation disruptions
Estimated delivery times are not guaranteed unless explicitly stated under a premium or guaranteed delivery service.
4. Shipment Tracking
Customers may receive shipment tracking information once an order has been processed and dispatched.
Tracking updates may include:
- Shipment pickup
- Transit updates
- Customs processing
- Out-for-delivery status
- Delivery confirmation
Tracking availability may vary depending on carrier systems and destination regions.
5. Shipping Charges
Shipping costs are determined based on:
- Package weight and dimensions
- Delivery destination
- Shipping method selected
- Customs and handling requirements
- Additional services requested
Applicable taxes, duties, or government fees may be charged separately depending on destination regulations.
6. Customs, Duties & Taxes
International shipments may be subject to:
- Import duties
- Customs taxes
- Clearance fees
- Regulatory inspections
These charges are typically the responsibility of the customer or recipient unless otherwise specified.
Charri is not responsible for delays caused by customs processing.
7. Packaging Responsibilities
Customers are responsible for ensuring shipments are:
- Properly packaged
- Securely sealed
- Accurately labeled
- Compliant with shipping regulations
Improper packaging may result in shipment damage, delays, or refusal by carriers.
8. Restricted & Prohibited Items
Certain items may not be accepted for shipping, including but not limited to:
- Illegal products
- Hazardous materials
- Explosives or weapons
- Flammable substances
- Counterfeit goods
- Restricted chemicals
- Unauthorized pharmaceuticals
Charri reserves the right to inspect, reject, or cancel shipments that violate shipping regulations.
9. Delivery Attempts
Delivery partners may attempt delivery multiple times depending on regional policies.
If delivery cannot be completed due to:
- Incorrect address
- Recipient unavailability
- Refusal to accept shipment
additional fees or return charges may apply.
10. Delayed Shipments
While we strive for timely delivery, delays may occur due to circumstances beyond our control, including:
- Extreme weather
- Customs delays
- Transportation disruptions
- Government restrictions
- Technical or operational issues
Charri is not liable for indirect losses caused by shipping delays.
11. Lost or Damaged Shipments
If a shipment is lost or damaged during transit, customers should contact support promptly with:
- Shipment reference number
- Photos or supporting evidence
- Description of the issue
Claims may be reviewed according to shipment protection coverage and operational investigations.
12. Address Accuracy
Customers are responsible for providing accurate shipping information.
Charri is not responsible for delivery issues resulting from:
- Incorrect addresses
- Missing recipient information
- Invalid contact details
Additional charges may apply for address corrections or re-delivery requests.
13. International Restrictions
Certain countries or regions may have shipping restrictions or prohibited import regulations.
Customers are responsible for ensuring shipments comply with destination-country laws and regulations.
14. Service Interruptions
Charri reserves the right to suspend or modify shipping services temporarily due to:
- Operational maintenance
- Security concerns
- Carrier limitations
- Emergency situations
15. Policy Updates
We may update this Shipping Policy periodically to reflect operational, legal, or regulatory changes.
Updated versions will be published on this page with a revised effective date.
16. Contact Us
If you have questions regarding shipping, delivery timelines, or shipment support, please contact our customer support team through the official communication channels available on our website.